There are cases where a payment toward an invoice in the Matrix needs to be unreconciled and the reapplied to a seperate invoice. This might be needed when an error within the Matrix applies a payment toward a future invoice instead of the next due invoice, or when a user attempts to add a fee or other cost to an invoice that has already received one or more payments.
- Log in to the Matrix using your account information.
- Click on the Apps button on the top left of the Matrix, then click on the Loans (piggy bank) button.
- Using search and filter options, find the Loan entity that you want to Unreconcile first.
- Scroll down until you find the invoice that you want to unreconcile. Click on the eye icon to enter that invoice.
- On the bottom of the payment page, Clcik on the "i" icon on the applied payment that is going to be unreconciled.
- In this pop up, click the "unreconcile" button. Repeat this for all payments that are to be unreconciled. There will be a breif loading period between each unreconciled payment.
- Reteurn to the Loan entity by click on the Loan ID toward the top of the page.
- Scroll down to the invoices and click on the "gear" icon that you then want to apply your payments to. At the bottom of the page you will see the payments you have that can now be added to an invoice. Click "add" to add the payments you would like to make on this invoce.