If you found this article you're a good person.


If someone calls in and is looking to pay but you're not the collections person 

  1. The best option would be to transfer the call to the collections person.

  2. If the collections person is not here, then you should transfer the person looking to pay to terminations (terminations can also take in a payment)

  3. If neither of those people are in, then take down their phone number and tell them to expect a call from a 727 area code (otherwise they might ignore us when they call in). send this information in a hang out to both collections and terminations with the person's name and address.
     

If you're just being told about someone who wants to pay (like if it's the realtor who sold you their house)


  1. Tell the realtor or whoever that we have been trying to get a hold of of the person already (unless we just purchased the property yesterday this is always true.) and then get the family's name & phone number so we can call them.

  2. If the realtor or whoever doesn't have their phone number, then tell the realtor or whoever to tell the family to call 727-291-8498. If the family calls in we will definitely be able to get their payment!