In Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More Moreand then Settings.
  3. Under "Privacy and security," click Site settings.
  4. Click Cookies.
  5. From here, you can:
    • Turn on cookies: Next to "Blocked," turn on the switch.
    • Turn off cookies: Turn off Allow sites to save and read cookie data.

In other browsers

For instructions, check the support website for your browser.

Why cookies are helpful

Cookies are files created by sites you visit. They make your online experience easier by saving browsing information. With cookies, sites can:

  • Keep you signed in
  • Remember your site preferences
  • Give you locally relevant content

Chrome uses cookies to improve their services. 

Fix problems

If you can't use your Google Account and get a message that cookies are turned off:

  1. Follow the steps above to turn on cookies.
  2. Try signing in again.

If you still get the error message, here are some possible solutions. Try each one, then try signing in.

  • Open a new browser window.
  • Clear your browser's cache and cookies. Learn how to clear cache and cookies.

  • In Chrome

    1. On your computer, open Chrome.
    2. At the top right, click More More.
    3. Click More tools and then Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    6. Click Clear data.
  • After you clear cache and cookies:
    • Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
    • If you turn sync on in Chrome, you’ll stay signed into the Google Account you’re syncing to in order to delete your data across all your devices.
    • Some sites can seem slower because content, like images, needs to load again.