If some or all your files are not syncing between your computer and My Drive, you can try to fix the problem.
Basic troubleshooting
Here are some general problems you might see:
- Files not syncing between your computer and My Drive.
- Drive for desktop stops or quits suddenly
- Unknown error occurred
Some ways you can resolve these types of error include:
- Checking your internet connection
- Restarting Drive for desktop
- Restarting your computer
- Disconnecting and reconnecting your account
- Reinstalling Drive for desktop
Restart Drive for Desktop
- On your computer, open Drive for desktop.
- Mac: In the top menu bar, click Settings Quit.
- Windows: In the bottom right taskbar, click Settings Quit.
- Reopen Drive for desktop
Disconnect and Reconnect Your Account
- On your computer, open Drive for desktop.
- Click Settings Preferences.
- Click Settings and find the account you want to disconnect.
- Click Disconnect account.
- If you have files that are in the process of being uploaded, you'll be prompted to wait for them to sync.
- Sign in again. Choose a new location for the Google Drive folder.
Reinstall Drive to Desktop
- On your computer, go to the Drive download page.
- Download the most recent version of Drive for desktop.
- Install the application.