If some or all your files are not syncing between your computer and My Drive, you can try to fix the problem. 

Basic troubleshooting

Here are some general problems you might see:

  • Files not syncing between your computer and My Drive.
  • Drive for desktop stops or quits  suddenly
  • Unknown error occurred

Some ways you can resolve these types of error include:

  • Checking your internet connection
  • Restarting Drive for desktop
  • Restarting your computer
  • Disconnecting and reconnecting  your account
  • Reinstalling Drive for desktop

Restart Drive for Desktop

  1. On your computer, open Drive for desktop.
    1. Mac: In the top menu bar, click Settings Settings and then Quit.
    2. Windows: In the bottom right taskbar,  click Settings Settings and then Quit.
  2. Reopen Drive for desktop

Disconnect and Reconnect Your Account

  1. On your computer, open Drive for desktop.
  2. Click Settings Settings and then Preferences.
  3. Click Settings Settings and find the account you want to disconnect.
  4. Click Disconnect account.
  5. If you have files that are in the process of being uploaded, you'll be prompted to wait for them to sync.
  6. Sign in again. Choose a new location for the Google Drive folder.

Reinstall Drive to Desktop

  1.  On your computer, go to the Drive download page.
  2. Download the most recent version of Drive for desktop.
  3. Install the application.