Log in to https://equityandhelp.freshdesk.com/support using your account information.
Click on the "New Support Ticket option
The "requestor" field will be auto filled with your email address.
In the subject field, briefly describe/name your support ticket.
In the "Description" text box, fill in the details of your ticket. Please be as thorough as possible and include any details and/or steps that led to your issue.
You can attach a file from your computer to the support ticket as well.
When your details are completed, click submit to place the ticket with IT.