Overview

If you make a call using Zoom Phone, you can easily elevate the phone call to a Zoom meeting. The other user can be on an external phone service, Zoom desktop client, or Zoom mobile app.

Note: If you're in a Zoom meeting while in a Zoom Phone call, you can switch between or merge the phone call and meeting. 

Prerequisites

  • Zoom desktop client for Windows, macOS, or Linux, 5.2.0 or higher
  • Zoom mobile app for Android or iOS, 5.2.0 or higher
  • Zoom Phone license 
  • Elevating a call using the meeting URL requires the desktop client or mobile app 5.2.0 or higher
  • End-to-end (E2EE) encryption for meetings disabled
  • Elevate a Call to a Meeting policy setting enabled by your admin

Note: Provisioned desk phones do not support elevating to a Zoom meeting. As a workaround, use call flip to transfer the call to the Zoom desktop client or mobile app, then follow this article to elevate the call.

Elevating a call to an instant meeting

  1. Sign in to the Zoom desktop client or mobile app.
  2. Make or receive a phone call using Zoom Phone.
  3. Click or tap Meet using the in-call controls.
    Note:
    • If waiting room is enabled for everyone and the bypass option is enabled, the other call participant will bypass the waiting room.
    • If you added a caller to the current call, merge the two calls to start a three-way call before elevating to a Zoom meeting. If you don't merge, the meeting will only start with the active call. 

The following scenarios will happen depending on whether the other call participant is using Zoom Phone (desktop client, mobile app) or regular phone line.

  • Zoom Phone (desktop client or mobile app): The other call participant will join the meeting if they accept the invite. If the user declines, the phone call will end.
  • Zoom Phone (provisioned desk phone): The other call participant will automatically join the meeting using phone audio.
  • External phone service: The other call participant will automatically join the meeting using phone audio.
  • Three-way call: If you have a three-way call, the above points still apply.

Note: The Waiting Room is disabled by default for instant meetings and Zoom Phone calls elevated to a meeting. You can only enable Waiting Room for these meetings using the Security option in your in-meeting controls.

Inviting a call to a meeting by using the meeting URL

You can also invite a call to an existing scheduled or instant meeting by entering the meeting URL. 

  1. Sign in to the Zoom desktop client or mobile app.
  2. Make or receive a phone call using Zoom Phone.
  3. Click or tap More using the in-call controls.
  4. Click or tap Invite to Meeting.
  5. Enter the meeting ID.
  6. Click Invite.
    Note: If you have Waiting Room or passcode enabled for the scheduled meeting, the original call participant will have to enter the Waiting Room or passcode to join the meeting.