NAME OF POSITION: Set Ups Manager
PERSON’S SENIOR: Henry Reinberg
PURPOSE (The reason why this position exists):
Before a home is shown to a family, it must be placed on our marketplace to draw interest. Interest is accrued when a house is clean and secure; interest is what translates to sales, and sales is what translates to profit for our investors.
VIEWPOINT (The viewpoint that an employee should have to be successful at the job):
Property Preservation is a very important step in converting the company’s and investors' assets into actual profit. This department can make or break a home's ability to sell quickly or at all. You must ensure every set-up is done standardly with no shortcuts. You must also review each home under you to see if the set-up is enough to make the home marketable or if you have further recommendations of how it can be improved.
No other area will know these homes and their condition as well as you will and because of this you are key in creating a property that a handy family can view and see the potential of what they can create. If we have properties that have had many views and are not selling or are scaring families away, then this is a failure in Property Preservation.
COMPUTER SKILLS REQUIRED:
Knowledge of Microsoft Office and general PC computer knowledge. Able to create and correct formulas in Microsoft Office, specially Excel documents. Can create and operate Google Docs as well as having experience with Google Drive and Google Sheets. Able to use Facebook Messenger and know how to post and communicate with others on FB.
SKILLS REQUIRED:
Can keep track of dates and can complete tasks before their due date. Good duplications and detail oriented specifically regarding property repairs and a correctly completed work order. They should have a good starting knowledge of properties and hiring workers to do repairs. A very crucial skill is the ability to carry out a job to completion and not leaving half done work or partial products along the way.
RESPONSIBILITIES OF THE POSITION:
To make any home assigned to you into a sellable home regardless of the condition it is in when you receive it
All set-ups and repairs must contain before and after pictures preferably with a small timestamp, and it must be evident that everything on the invoice was completed to a product with picture evidence.
To handle “PRE-HAB” (new set-ups and reset-ups)
Find vendors who will handle sales cleans, lockbox replacements, etc.
WEEKLY ACTIONS:
Fill out and submit R/F and POs for any jobs completed after 2pm the day before.
Based on your weekly BP note which steps you will work on for the day and focus on getting these done and avoid dispersal as you are usually responsible for a high quantity of pending jobs which can get distracting.
Note how many scheduled bids, scheduled/completed jobs, set-ups etc. are done on your weekly BP. Include names and phone numbers where relevant to keep good track of vendors for each job.
Keep track of vendors that will be working that day and ensure they know the importance of before and after photos to get paid.
Once a job is complete check the work via the photos and the final invoice and let the vendor know if it passed or if anything else needs to be done or any other photos needed for full submission. (I recommend you have the vendor send you pictures as soon as the job is done and have them stay at the property with you check them quickly in case you need anything else so as to avoid a new trip and/or fee to go back to the property)
Upload and submit any jobs done before 2pm to QC in the assigned folder. Be sure to include the Set-Up QC Checklist if the full set-up is completed.
Along the way make consistent and detailed notes in the E&H Matrix under the Trust profile of each home so that no data is lost on what is happening with the property.
Along the way ensure to create contact profiles for all your vendors including notes of their quality of work, how they prefer to be paid, what their skill and experience is, etc.
STATISTICS:
Property Preservation Points Total
ACTION STATS:
Setups Complete
Valuable Final Product:
A FULLY SET-UP HOME THAT IS SECURE, CLEAN AND READY TO MARKET FOR FAMILIES TO PURCHASE