DATE: 10/19/2021


NAME OF POSITION: Reoccurring Repairs Manager


PERSON’S SENIOR: Henry Reinberg


PURPOSE (The reason why this position exists): 

If a home is on the market, it must be maintained to prevent time accumulating before a sale- time is a detriment as it perpetuates the need for more repair. 


VIEWPOINT (The viewpoint that an employee should have to be successful at the job): One of the most important tasks on the preservations team is to ensure that all recurring repairs are completed in a way that eliminates further repairs in the future or are organized in a way where repairs can be maintained regularly enough without further damages coming up. Adversely, you also need to keep track of when projects are at an end or not needed any longer. 


COMPUTER SKILLS REQUIRED: 

Knowledge of Microsoft Office and general PC computer knowledge. Able to create and correct formulas in Microsoft Office, specially Excel documents. Can create and operate Google Docs as well as having experience with Google Drive and Google Sheets. Able to use Facebook, messenger and know how to post and communicate with others on FB. 


SKILLS REQUIRED: 

 Can keep track of dates and can complete tasks before their due date. Good duplications and detail oriented specifically regarding property repairs and a correctly completed work order. They should have a good starting knowledge of properties and hiring workers to do repairs. A very crucial skill is the ability to carry out a job to completion and not leaving half done work or partial products along the way. 


RESPONSIBILITIES OF THE POSITION:

  • To make any home assigned to you into a sellable home regardless of the condition it is in when you receive it

  • Handle Grass Cuts

  • Handle rekeys

  • Handle reinspections 


WEEKLY ACTIONS:

  • Fill out and submit R/F and POs for any jobs completed after 2pm the day before. 

  • Based on your weekly BP note which steps you will work on for the day and focus on getting these done and avoid dispersal as you are usually responsible for a high quantity of pending jobs which can get distracting.

  • Note how many scheduled bids, scheduled/completed jobs, set-ups etc. are done on your weekly BP. Include names and phone numbers where relevant to keep good track of vendors for each job. 

  • Keep track of vendors that will be working that day and ensure they know the importance of before and after photos to get paid. 

  • Once a job is complete check the work via the photos and the final invoice and let the vendor know if it passed or if anything else needs to be done or any other photos needed for full submission. (I recommend you have the vendor send you pictures as soon as the job is done and have them stay at the property with you check them quickly in case you need anything else so as to avoid a new trip and/or fee to go back to the property) 

  • Upload and submit any jobs done before 2pm to QC in the assigned folder. Be sure to include the Set-Up QC Checklist if the full set-up is completed. 

  • Along the way make consistent and detailed notes in the E&H Matrix under the Trust profile of each home so that no data is lost on what is happening with the property. 

  • Along the way ensure to create contact profiles for all your vendors including notes of their quality of work, how they prefer to be paid, what their skill and experience is, etc. 


STATISTICS:

  • Property Preservation Points Total 


ACTION STATS:

  • Setups Complete


Valuable Final Product: 

A FULLY SET-UP HOME THAT IS SECURE, CLEAN AND READY TO MARKET FOR FAMILIES TO PURCHASE