By default, your Zoom contacts directory contains internal users on the same Zoom account and organization in the All Contacts section. Owners/admins of Pro accounts or higher can turn off the setting Company Contacts in IM settings to prevent users from seeing everyone on the same Zoom account and organization. Account owners and admins can also choose if users can chat with or add external contacts.

You can add any external Zoom user as a contact by specifying their email address. After they approve your contact request, you will be able to chat, share images and files, and meet instantly. If you add an email address that isn't associated with a Zoom account, they will receive an invitation to join Zoom.

How to add a new contact

  1. Sign in to the Zoom desktop client.
  2. Click on the Contacts  tab.
  3. Click the add button and select Invite a Zoom contact. 
  4. Enter the email address of the contact you want to add.
  5. Click Invite.
  6. Repeat with any additional contacts.

How to approve a contact request

Before you can meet instantly with a contact or chat with them, they will need to approve your request.

  1. Sign in to the Zoom client.
  2. Click the Chat  tab.
  3. At the top of the left-side chat panel, click the contact requests button .
  4. Click on Accept to add this contact to your list.
    This contact will now appear on the Contacts tab, under External Contacts for both users.

How to star a contact

You can star important contacts, placing them under the STARRED section of the chat panel and allowing you to quickly access them.

To star a contact using search:

  1. Sign in to the Zoom client.
  2. Use the search bar to search for the contact.
  3. Click the contact's name to display the chat thread with that contact.
  4. Click the star button . The contact will appear in the Starred sections under Chat and Contacts tabs.

To star a contact using search the contacts directory:

  1. Sign in to the Zoom client.
  2. Click the Contacts  tab.
  3. Click the contact you want to star.
  4. Click the star button beside the contact's name. The contact will appear in the Starred sections in Chat and Contacts.