PISC HAT WRITE UP- NEW PISC FILLING IN FOR OLD ONE


Purpose: This is a hat on to do when new PISC takes over for a previous one so that investors are not confused and the transition can be as smooth as possible. This is to be done regardless of if the previous PISC is still in the company or not.


Originator: VP Sales and Marketing                         Date: 4/27/2022


Post’s Concerning:      PISC    


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Very similarly to when you get a new investor from a PIC, you want to make sure you know some basic things and that you have communicated some basic things so that you can start building rapport with this PI.


Steps: 

  1. Send an email to all PIs, do this individually instead of trying to group email. Make sure this email has all the ways to contact you and that is has a call to action so that you can meet them ideally through a zoom call, but a phone call is also a good start.

  2. Secure the date and time where you will meet with them, have them plan for 30 minutes but you should leave a full hour in your schedule in case it goes longer than expected.

  3. OPTIONAL: If there is anyone in E&H that has talked to this PI before, have them brief you and get any data you can about the PI.

  4. In this meeting your purpose is to make yourself known to the PI, inform them that you will be their point of contact and the person they can direct all their requests, questions and concerns.

  5. Make sure to volunteer some personal information about yourself or your life and ask them some questions to start building rapport (like what do they do, if they have kids, etc).

  6. After talking to them, introducing yourself and having them share some info with you (about 10 mins). Ask them what they would like you to do regarding their portfolio before your next call and take notes of everything.

  7. Produce what the PI asked for and then prompt them for a second call, start building rapport.


Things to keep in mind and always do:

  • Give yourself ample time to resolve things, if it is something you estimate will take 3 days, tell the PI that you will have an answer in a week.

  • If you do not have an estimated time frame, tell them you will get a timeframe for them and let them know what that time frame is in the next day or two… and make sure to do.

  • If the PI is upset just listen to their concerns and reiterate that you will do your best to handle the situation.

  • The most important thing is that you are always able to keep your word, the trust built over 3 months of keeping your word can be completely forgotten with just the one instance you were a day or two late.

  • If something changes that will not allow you to meet the timeframe, immediately communicate it and explain the handling for this new situation. 


There is only one thing to avoid:

  • Get confrontational with the PI.



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