Getting Started

TRUST FILE FOLDERS-HOW TO PHYSICALLY PREPARE A FOLDER
Remove the cellophane wrapping and discard it. Recycle the label.  Stop and look at how the file folder is made and its different parts and how they...
Tue, 28 Sep, 2021 at 12:23 PM
Submit an IT ticket as an agent
The interfacefor Freshdesk when  you are logged in as an agent looks a bit different then when you are not. To place an IT ticket when logged in as an agen...
Fri, 3 Sep, 2021 at 12:45 PM
How to submit an IT support ticket
Log in to https://equityandhelp.freshdesk.com/support using your account information. Click on the "New Support Ticket option The "requestor&q...
Tue, 14 Sep, 2021 at 2:02 PM
How do I input my stats?
Log in to the Matrix here. Navigate to "Statistics" by clicking on the chart icon.   By default, only Stats that you are listed as the owner fo...
Fri, 17 Sep, 2021 at 10:25 AM
The Daily Battle plan
A Battle plan is the plan for accomplishing a goal or dealing with a problem or difficult situation. At Equity and Help we all start our day by filling out ...
Tue, 24 May, 2022 at 6:17 PM
Link to the time change request form
https://docs.google.com/spreadsheets/d/1g4bXeOAzc0Hyhp5RpSSy9_tZ4vsPdYG4LAUheSh5y88/edit?usp=sharing
Wed, 15 Dec, 2021 at 4:11 PM
Information for New Hires
This is an article that contains the E&H schedule, links you'll regularly use, and etc.  Parking for us is in the lot between Garden Ave and Dre...
Mon, 23 May, 2022 at 6:39 PM
New Non-E (for new employees!)
So! You are new to the company- welcome! You might be new to the concept of stats and conditions- that's all good because I am here to explain in a ...
Tue, 24 May, 2022 at 6:16 PM
How do I edit a PDF?
If you ever need to edit a PDF, you can try to convert it to a word doc or use a PDF editor.  I would suggest using a free PDF editor- you can find this by...
Tue, 7 Jun, 2022 at 12:28 PM