The Knowledge Base
An internal knowledge base (KB) is created by an organization strictly for team members to access private or confidential knowledge as needed. It should con...
Mon, 9 Aug, 2021 at 6:27 PM
Navigate to equityandhelp.freshdesk.com. Click Log In toward the top right of the web page. On the log in page, do not enter your email address and passw...
Fri, 30 Jul, 2021 at 12:51 PM
Before writing an article: Most of the work in coming up with a knowledge base article is done before you actually write it. You have to make sure you unde...
Tue, 17 Aug, 2021 at 6:47 PM
Sorry, your browser doesn't support embedded videos.
Fri, 25 Jun, 2021 at 3:30 PM
Many different kinds of documents can be added to a knowledge Base Article. The type of document you are adding will change how the reader intera...
Thu, 5 Aug, 2021 at 5:21 PM
Log in to the Knowledge base here KB- User view Click "Agent Portal" on the top right hand side of the page. Click on the Knowledge B...
Mon, 2 Aug, 2021 at 10:46 AM
Log in to the Knowledge Base here using your log in information. Click on the "Agent Portal" link at the top of the page. If you do not see thi...
Fri, 27 Aug, 2021 at 11:55 AM
Log in to equityandhelp.freshdesk.com using your work Gmail address. Navigate to the Knowledge base by clicking on the book icon on the left-hand side Us...
Tue, 14 Sep, 2021 at 11:55 AM
RIGHT SIGNATURE Make sure that no one else is in Right Signature because if you go in while someone else is there, it will knock them out of their wor...
Thu, 15 Dec, 2022 at 3:19 PM